Please complete the information below to report damage on an item delivered to you.

Once you submit this information, a member of our Resolution and Claims department will contact you via email within 24 business hours.

Prior to completing this damage form, inspect the contents of each carton so that you can provide a complete description of the damage. Please retain the original carton and all packaging materials. If the product was not refused at time of delivery, photos of the damage to the carton and product will be required. You may email these photos to damage@electricfireplacesdirect.com or zip them into one file and upload them using the link below.

Please do not submit your information more than one time per product as it will cause a delay in our ability to resolve the issue quickly.
Customer name*
Email address*
Order number*
Item damaged*
Subject*
Describe product damage in detail*
Did item arrive on a pallet?*
Is shipping carton damaged?* 
Describe carton damage in detail.*

To help us expedite your resolution, we have provided three options for you below. Please pick the one you prefer. We will try to accommodate your selection however it will be based on your eligibility for the option as well as the particular items eligibility for the option.
Resolution Option chosen:
Summary Comments*:
Upload one file or a zipped file containing your photos:

Additional photos may be emailed directly to damage@electricfireplacesdirect.com
    Please click submit only once.
     

*=Required

Once you submit this form, you will receive an email from us with your case number. If you don't see the email, please check your junk mail box.

Do not submit your information more than one time per product as it will cause a delay in our ability to resolve the issue quickly. An email will be sent to you once you have submitted this form as confirmation of our receipt of your information.